Domain Good houses its dedicated servers in secure, advanced data centers and can provide additional peace of mind for your business’ critical operations with an extended Service Level Agreement (SLA).

BASIC SLA

To keep your data connected day and night, weekend and holiday, Domain Good’s Basic Service Level Agreement includes at no additional charge:

  • 24/7 support by highly trained and certified engineers
  • Hardware checks, including memory, processor, and hard drives
  • Replacement of broken hardware
  • Return of hardware to its original provisioned setup, including OS
  • Root password reset and boot loader repair
  • Correction of network stack issues to restore connectivity

EXTENDED SLAS

As a Domain Good customer, you can expect a high level of service across your IT infrastructure. While the Basic SLA satisfies most customer needs, we offer extended Service Level Agreements to customers who want greater peace of mind.

An upgraded SLA provides faster response times, priority access to our certified engineers, and reduced hourly rates for advanced support. This is particularly valuable for businesses demanding the highest level of performance and uptime for critical applications and websites.

ADVANCED SUPPORT

In addition to basic support services, our support teams provide around-the-clock technical expertise and management experience to deliver reliable high-performance hosting solutions. Advanced support includes many tasks not included with our standard free support, including (but not limited to):

  • Server maintenance and troubleshooting
  • Software configuration
  • Performance tuning

MORE INFORMATION

For further information, contact us with your requirements and one of our sales representatives will help you identify the right SLA for you.

Why Choose a Dedicated Server?

Power & Control. The server’s resources are dedicated to you, and only you. We give you full administrative access to your server. You can also expand Memory, disk space, and so much more.

Will my data be safe?

Isolation is a huge factor in maintaining security. Your own isolated hardware will be one more layer to your advantage. Combined with our security services, you can sleep at night knowing your server is safe.

Can I even afford it?

With the advancement of technology, managed dedicated hosting has never been more affordable. Contact sales to talk about your budget and needs

Why should I host with D.G.?

Not only can we provide you with the best in network, infrastructure and hardware, but you’ll also have an entire team of Microsoft Certified Experts here 24x7x365 to support you. We have successfully hosted thousands of satisfied customers thus far. We’ll do everything in our power to take care of you and your servers.